Contact

Tell me what is blocked

A short message is enough to start. The useful part is not the introduction; it is the constraint you are working under.

What to include

What makes a first reply useful

Four things, and none of them need to be polished.

  • The environment: the stack, the cloud, roughly how many people and services are involved.
  • What is blocked, and for how long. A stalled migration reads differently from an architecture question.
  • The timing that matters: a hard date, a budget round, an audit, or nothing urgent.
  • Who decides, if that is already clear. It changes what a useful first answer looks like.

English or German, both fine. I am in Crete, on Eastern European Time, and work across EU time zones.

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What happens next

Three steps, no funnel

  1. 01

    I read the message and reply from marcel@heers.it, usually within one working day.

  2. 02

    If it is a fit, we take 30 minutes to check whether the problem and the mandate match.

  3. 03

    If it is not, I say so and point you somewhere better. That is a normal reply.

Other ways

If you would rather not use a form

Email works: marcel@heers.it. So does booking a slot directly: cal.com/marcel-heers.

For a first call, a 30-minute slot is usually enough to work out whether there is a mandate in it.

Privacy

What happens with your message

The form sends four things: your name, your email address, an optional organization, and the message. They are transmitted to the server hosting this site, turned into an email, and delivered to my mailbox. The message is not stored in a database, not written to a log, and never put into a URL.

The only thing kept on the server is a counter per IP address, hashed, used to limit form spam. It expires after a day. No analytics, no tracking pixels, no third-party form service, no cookies.

I use the message to answer you and for nothing else, on the basis of Art. 6(1)(b) and (f) GDPR. Email correspondence is deleted when the enquiry is closed, unless a mandate starts, in which case the usual retention rules for business records apply. Write to marcel@heers.it to have it deleted sooner.